FREQUENTLY ASKED QUESTIONS

We set out below some information that we think you might find useful regarding FT.com’s subscription services. If you have any questions regarding the information in these FAQs please email us at help@ft.com.

Who is the publisher of FT.com?

The Financial Times Limited whose registered office address is at One Southwark Bridge, London SE1 9HL. Our VAT number is 278537121.

What are the benefits of purchasing an FT.com subscription?

FT.com is one of the world’s leading business information websites providing an essential source of news, comment, data and analysis for the global business community. The amount of content that you can view on FT.com depends on what type of user you are, see www.ft.com/psp for details. In summary: if you are an unregistered or registered user, you can view a limited number of articles a month and may also access the FT Mobile website; if you have a Standard subscription you can view all of our articles, with the exception of Lex and may access the FT Mobile website; and if you have a Premium subscription, in addition to the rights you have with a Standard subscription, you can also view Lex and use the FT Mobile News Reader.

Does FT.com offer any other subscription products or services?

We may offer other products and services from time to time. Currently, users who take out a subscription to FT.com (depending on where you live) can also choose to take out a subscription for the Financial Times newspaper.

How much do subscriptions cost?

It depends on where you live. You can see our prices at www.ft.com/psp, click on the drop down menu to review prices by region and click here for tax information.

How long do your published prices remain valid?

We reserve the right to vary our prices from time to time and they may also vary by region. We will always notify you in advance of any changes in price that apply to your subscription upon its renewal.

Are there any delivery costs?

We do not charge any additional delivery costs. Your internet services provider or telecommunications operator may charge you fees for the provision of their services, and if you use any of our mobile services then your network operator may charge you for data or messaging services.

What are the payment arrangements?

If you choose to purchase a subscription you can pay online by credit card (currently we accept Visa/Mastercard/Amex) via our secure payment pages, click www.ft.com/psp to start the sign-up process.

When does my subscription become effective?

FT will try to process your subscription promptly but does not guarantee that your subscription will be activated by any specified time. Your subscription will only become effective after we have successfully verified your payment details and email address, at which point we will provide you with access to your subscription.

What is your refund policy? Am I allowed to cancel once I have subscribed?

Once we have started to provide any part of your subscription to you, you do not have any right to cancel your subscription until the end of your subscription period. This means that you are not entitled to a refund once we have started to provide any part of your subscription. See our Terms & Conditions for full details. If you cancel before we start to provide you with access to any part of your subscription, you are entitled to receive a full refund, however you should be aware it is unlikely that there will be generally be a long gap between you subscribing and receiving access.

What is the minimum duration of the subscription term? How long must I sign-up for?

If you chose to pay monthly, your subscription will continue until you tell us that you no longer wish to receive it, in which case you will stop paying the monthly fees. If you chose to pay annually, we will send you an email letting you know when your annual subscription is close to ending (unless you have already told us that you wish to cancel your subscription). Unless you then notify us before the end of your annual subscription period that you no longer wish to receive it, your annual subscription will renew for another year.

How do I cancel?

Although you may notify us of your intention to cancel at any time, such notice will only take effect at the end of your then current subscription period. You may notify us of your wish to cancel your subscription by contacting our Customer Services team at help@ft.com. Or alternatively, call + 44 (0)207 775 6248 if you are in the UK, Europe or Rest of the World, +1 800 628 8088 for US and Canada and +852 2905 5555 for Asia.

Are there any terms and conditions applicable to my use of FT.com? What do they say?

Yes, see our Terms & Conditions for full details. We recommend that you read our Terms & Conditions before you use, register with or subscribe to FT.com, because they form a legally binding agreement between you and the Financial Times. For your convenience we have published a very brief summary of them below, but this is not a substitute for reading the Terms & Conditions themselves which are in no way varied or superseded by this summary.

Summary of FT.com terms and conditions

Please do not use FT.com if you do not agree to the Terms & Conditions which we may change from time to time. When using our content you must comply with our Copyright Policy, we do not permit any use of our content that is not expressly permitted by that policy and, in particular, we do not allow registered users or subscribers to share passwords. We will use any information we receive from you in accordance with our Privacy Policy. We are not responsible for the content of any third party websites that we may provide links to, even if they are our advertisers or sponsors. We do not make many promises as to how we will operate FT.com and we accept no financial responsibility to you for your use of FT.com unless you are a subscriber. If you are a subscriber we do accept responsibility for any loss you incur by using FT.com, subject to a limit equal to the price you paid for your subscription. Unless you are resident in the United States our Terms & Conditions are subject to English law, if you live in the United States they are subject to the laws of the State of New York.

Who should I contact if I have any questions or complaints?

We welcome comments from our users, please contact us in the first instance at help@ft.com or The Financial Times Limited, Customer Services, One Southwark Bridge, London SE1 9HL. The relevant self-regulatory body for the Financial Times is The Press Complaints Commission - see www.pcc.org.uk for more details of this self-regulatory body for the newspaper industry. In addition, the relevant self-regulatory authority for non-broadcast advertisements is the Advertising Standards Authority, see www.asa.org.uk.